Terms & Conditions
Terms & Conditions
You may download, view, copy or print any of the written information and documentation held on the RoamingExpert.com website provided that:
- Such materials are used solely for your own personal, non-commercial use or specifically for product / supplier research in connection with your business or your employers business
- Such materials are not altered or modified in any way
- You may not distribute any of the content and documentation held at this site to any third party without the express permission of Intercept Marketing or the legal copyright owner, nor may such content and documentation by sold, rented or made available in any other way.
Yacht Crew Deposit - Terms and Conditions
1. You are required to pay a deposit of £50.00 GBP when registering for a Yacht Crew Contract from RoamingExpert through the Crew signup page at RoamingExpert.yachts. The following terms and conditions apply to any Deposit.
2. The Website is available for business customers and is available for use by consumers. You shall be considered to be a consumer if you are registering for a Contract for personal purposes wholly or mainly outside your trade, business, craft or profession. By using the Website and registering for a Contract, you confirm that:
a. you are doing so as a business customer and in some circumstances as a consumer (as described in this paragraph 2); and
b. (where applicable) you have authority to bind any business on whose behalf you use the Website to register for a Contract.
3. You must pay the full Deposit value at the time of registering for a Contract, in order to complete your registration. The payment instructions are set out on the Website. Without the receipt of your Deposit payment, RoamingExpert shall not accept your registration or issue you a Contract.
4. While RoamingExpert reserves the right to alter the Deposit value from time to time, at the time of your registration, the Deposit is £50.00 (GBP).
5. RoamingExpert will hold the Deposit for the duration of your Contract. RoamingExpert shall not pay interest on your deposit.
The Deposit shall not be used for, or deductible from, the cost of any products supplied by RoamingExpert in connection with the Contract (including SIMs) nor delivery or postage costs in respect of such products. Delivery shall be payable on any such products at the rate notified to you by RoamingExpert.
7. If you have successfully made all payments under your Contract when due, at the end of your Contract you may request that your deposit is refunded to you. You must request the refund of the Deposit within 12 months from the end of your Contract in order to receive your refund. Refund requests received by RoamingExpert more than 12 months following the Contract end shall not be honoured. You can make your Deposit refund request by contacting RoamingExpert at Accounts@roamingexpert.com
8. RoamingExpert shall credit the Deposit refund within 5 working days of receipt of your refund request, to the original card used for the Deposit payment. If payment to the original card is unsuccessful, RoamingExpert shall contact you to arrange an alternative refund method.
9. If you do not make payments under the Contract when due, RoamingExpert may deduct from the Deposit any amounts owed to RoamingExpert under the Contract (up to 100% of the Deposit). Any amounts refunded to you under paragraph 7 above shall be adjusted to reflect such deductions.
AGREEMENT FOR SUPPLY OF YACHT CREW SERVICES TERMS AND CONDITIONS
Your attention is particularly drawn to the provisions of clause 13 (Limitation of liability).
The following definitions and rules of interpretation apply in these Conditions.
Conditions: these terms and conditions.
Contract: the contract between you and RoamingExpert for the supply of Service as set out in the Contract Details and governed by these Conditions.
Customer or you: the person who purchases the Services from RoamingExpert, named in the Contract Details.
Customer Equipment: mobile devices, hardware or other equipment used by you for receipt or use of the Services, which is not supplied by RoamingExpert to you.
Data Protection Legislation: all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR, the Data Protection Act 2018 (and regulations made thereunder) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426).
Deposit: has the meaning given in clause 6.4.
Deposit T&Cs: the Yacht Crew Deposit Terms and Conditions available at RoamingExpert.yachts/deposit terms and conditions which are incorporated by reference into these Conditions under clause 2.1.
Force Majeure Event has the meaning given to it in clause 14.
Intellectual Property Rights: patents, utility models, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Partner Network: the relevant mobile network operator or wireless communications service provider, as set out in the Contract Details.
RoamingExpert: RoamingExpert.com Limited registered in England and Wales with company number 08016744.
Service Charges has the meaning given in clause 6.1.
Services: the services supplied by RoamingExpert to you, as set out in the Contract Details.
UK GDPR has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
Working Day: any day except a Saturday, Sunday or a day on which the banks are not open for business in London.
A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
A reference to a party includes its personal representatives, successors and permitted assigns.
A reference to legislation or a legislative provision is a reference to it as amended or re-enacted. A reference to legislation or a legislative provision includes all subordinate legislation made under that legislation or legislative provision.
Any words following the terms including, include, in particular, for example or any similar expression shall be interpreted as illustrative and shall not limit the sense of the words preceding those terms.
A reference to writing or written includes email but not fax.
2 CONTRACT TERMS AND CUSTOMER STATUS
2.1 These Conditions, together with the Deposit T&Cs (which are incorporated into these Conditions by reference) apply to the Contract to the exclusion of any other terms that you may seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
2.2 Any other Services provided to you by RoamingExpert that are not stated in the Contract Details shall, except where otherwise agreed by the parties in writing, be governed by these terms.
2.3 Contracts are available for business customers but can be used by consumers. You shall be considered a consumer if you purchase Services for personal purposes wholly or mainly outside your trade, business, craft or profession. By entering the Contract , you confirm that:
(a) you are not doing so as a business customer and if required as a consumer (as described in this paragraph 2.3); and
(b) (where applicable) you have the authority to bind any business on whose behalf you enter a Contract.
3 SUPPLY OF SERVICES
3.1 RoamingExpert shall supply the Services to you:
(a) as set out in the Contract Details;
(b) from the Services Start Date; and
(c) using reasonable care and skill.
3.2 Bill limits
(a) Except where otherwise agreed between the parties, RoamingExpert reserves the right to impose a monetary cap on your monthly bill spend in respect of any given number or SIM card supplied, for costs incurred by you on that card or number (excluding line rental) (Bill Limit). If RoamingExpert wishes to exercise this right, RoamingExpert shall agree with you the Bill Limit amount.
(b) Where your airtime or data spend in a given month exceeds the Bill Limit, RoamingExpert shall notify you and affected telephone number or SIM card will be temporarily barred to prevent the incurring of further charges.
(c) Where any temporary bar is imposed under clause 3.2(b), RoamingExpert may, in its absolute discretion, but with your agreement and at your sole cost:
(i) increase your deposit in respect of the telephone number or SIM card; or
(ii) increase the Bill Limit, and you shall accept any increase in Service Charges.
Where the Bill Limit is imposed by a Network Partner, RoamingExpert shall use reasonable endeavours to procure the increases set out in this clause 3.2(c).
(d) Once agreement under clause 3.2(c) is confirmed in writing, RoamingExpert shall cease the temporary bar. You shall be liable for any costs or charges incurred by RoamingExpert as a result of the actions taken to cease the temporary bar and RoamingExpert shall issue an invoice to you for all such costs.
(e) If you and RoamingExpert do not reach agreement under clause 3.2(c), the telephone number or SIM card shall remain barred by RoamingExpert until the first day of the next calendar month.
3.3 Telephone number allocation
(a) RoamingExpert shall allocate telephone numbers to you.
(b) You may request that RoamingExpert ports a mobile telephone number that RoamingExpert has allocated to it. RoamingExpert shall, where permissible by law, transfer the relevant number to your chosen Partner Network upon receipt of such notice.
(c) Solely where required to ensure that RoamingExpert complies with applicable laws and regulations, RoamingExpert may at any time during the term of the Contract alter, withdraw or reallocate allocated telephone numbers.
4 SUPPLY OF SIM CARDS
4.1 RoamingExpert shall dispatch any SIM card to the address you supply when placing your Deposit or such other location as you may be notified to RoamingExpert (each a Delivery Location). The cost of delivery shall be invoiced to you and is not deductible from any Deposit you have paid.
4.2 If RoamingExpert fails to deliver a SIM card, you may demand re-delivery. RoamingExpert shall not be liable if it fails to deliver any SIM card due to a Force Majeure Event or your failure to provide adequate delivery instructions.
4.3 The risk in the SIM card shall be passed to you on completion of delivery. Ownership of the SIM card shall pass to you once RoamingExpert receives payment for it in full.
4.4 RoamingExpert shall use reasonable endeavours to pass on to you the benefit of any warranties it has received from the SIM card manufacturers.
4.5 If you discover a defect in a SIM card during the manufacturer’s warranty period, you must notify RoamingExpert immediately and follow the manufacturer’s repair or replacement process. These Conditions shall apply to any repaired or replacement SIM card supplied by RoamingExpert.
5 CUSTOMER’S OBLIGATIONS REGARDING SERVICES
5.1 You acknowledge that the Services are operated under licence and by agreement with RoamingExpert’s Partner Networks and that your failure to comply with this clause 5 will constitute a material breach of this agreement and may constitute a breach of any third party consents or licences granted pursuant to the Contract.
5.2 You shall
(a) ensure that the details set out in the Contract Details are complete and accurate;
(b) ensure the compatibility of any Customer Equipment with the Services;
(c) co-operate with RoamingExpert in all matters relating to the Services and treat RoamingExpert staff and personnel with the level of respect and courtesy expected of a commercial business relationship. No obscene, discriminatory or insulting language or threatening behaviour towards RoamingExpert personnel or representatives shall be tolerated;
(d) use the Services solely for your own commercial or business use not re-sell, re-supply or otherwise distribute the Services;
(e) inform RoamingExpert immediately upon becoming aware of any suspected or actual unauthorised use of the Services and take all steps necessary to prevent such use;
(f) comply with all applicable laws, regulations, codes and guidelines, including but not limited to:
(i) the Data Protection Legislation;
(ii) the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code); and
(iii) any Telephone Preference Service opt-out notification;
(g) not use the Services for any purposes which:
(i) may be illegal, fraudulent, abusive or a nuisance, nor communicate or knowingly receive content which is abusive, indecent, defamatory, obscene, menacing, unlawful or a nuisance;
(ii) causes annoyance, inconvenience or needless anxiety within the meaning of the Communications Act 2003, nor send spam or unsolicited communications without the receiver’s consent; or
(iii) would or could impair the performance of any Partner Network(s); or
(iv) would or could infringe the Intellectual Property Rights of RoamingExpert or any Partner Network(s).
(h) comply with any additional obligations as notified to you by RoamingExpert, including any applicable fair use policy issued from time to time.
6 CHARGES AND PAYMENT
6.1 The cost of the Services (Service Charges)shall be as set out in the Contract Details.
6.2 Except where otherwise agreed by the parties in writing:
(a) RoamingExpert shall invoice you each month for:
(i) line rental for the current month; and
(ii) data and/or airtime usage for the previous month.
6.3 You shall pay each invoice submitted by RoamingExpert on or before the final Working Day of the calendar month [in which the invoice was issued in full and cleared funds to a bank account nominated in writing by RoamingExpert. Time for payment shall be of the essence of the Contract.
6.4 Deposit: You paid a deposit of £50.00 upon registering for the Contract via the RoamingExpert website (Deposit). In accordance with the Deposit T&Cs, your deposit shall be retained by RoamingExpert for the term of the Contract. The Deposit T&Cs contain details of:
(a) how to request a refund of your deposit at the end of the Contract;
(b) the deadline for making a request for a refund of your deposit; and
(c) the circumstances in which RoamingExpert may deduct sums from any such refund.
6.5 Price increases: RoamingExpert may increase the Service Charges from time to time, by giving notice to you, to reflect any increase in the cost to RoamingExpert of supplying the Services that is due to:
(a) any increase in charges made to RoamingExpert by its third party providers (including Partners Networks), by a sum equal to the increase. Without limiting the generality of the foregoing, in line with relevant Ofcom regulations, RoamingExpert reserves the right to increase the Service Charges in line with its Partner Networks and wider UK mobile network providers. As at the date of this Contract, RoamingExpert’s Network Partners typically increase their prices annually by the rate of inflation under the Consumer Prices Index (CPI) or the Retail Prices Index (RPI), plus an additional 3.9%. The annual increase usually takes effect on or after 31 March of each year. RoamingExpert shall notify you of any such increases made known to it by a relevant Partner Network and shall pass on such increases to you by the same rate and at the same time;
(b) any factor beyond the control of RoamingExpert (including increases in taxes and duties);
(c) any changes directly imposed or caused by applicable law.
6.6 All amounts payable by you under the Contract are exclusive of VAT or all such other local sales tax applicable in the jurisdiction from which you place your order (or the jurisdiction of your delivery address) from time to time.
6.7 If you fail to make a payment due to RoamingExpert under the Contract by the due date, then, without limiting RoamingExpert’s remedies under clause 8 (Term, Termination and Suspension), you shall be liable to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 6.7 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
6.8 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
7 INTELLECTUAL PROPERTY RIGHTS
7.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by you) shall be owned by RoamingExpert or its third-party licensors (as applicable).
7.2 To the extent permissible by law, RoamingExpert grants to you, or shall procure the direct grant to you of, a worldwide, non-exclusive, royalty-free licence during the term of the Contract to use receive and use the Services under the terms of these Conditions.
7.3 You shall not sub-license, assign or otherwise transfer the rights granted by clause 7.2.
8 TERM, TERMINATION AND SUSPENSION
8.1 The Contract shall commence on the date stated in the Contract Details and shall continue until:
(a) one party gives the other at least 30 days’ written notice to terminate, provided that such notice must not expire before the end of the Initial Term stated in the Contract Details; or
(b) a party terminates earlier under clause 8.2 or clause 14 (Force Majeure).
8.2 Without affecting any other right or remedy available to it, RoamingExpert may terminate the Contract with immediate effect by giving written notice to you if:
(a) you use obscene, discriminatory or insulting language or threatening behaviour towards RoamingExpert’s personnel;
(b) you commit a material breach of any term of the Contract and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified to do so;
(c) you are the subject of a bankruptcy petition, application or order; or
(d) your financial position deteriorates to such an extent that, in RoamingExpert’s reasonable opinion, your capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.
8.3 Without affecting any other right or remedy available to it, RoamingExpert may immediately suspend the supply of Services to you, if:
(a) you fail to pay any amount due under any invoice issued to you by RoamingExpert (save for amounts disputed by you in good faith) by [the final Working Day of the calendar month in which/after the relevant invoice was issued];
(b) you become subject to any of the events listed in clause 8.2(a) to 7.2(d) or (in the case of events in clause 8.2(c) to 8.2(d)) RoamingExpert reasonably believes that you are about to become subject to any of them.
9 CONSEQUENCES OF TERMINATION
9.1 On termination of the Contract:
(a) you shall cease using the Services immediately; and
(b) RoamingExpert shall issue to you a final invoice in respect of Services supplied but for which no invoice has been submitted prior to termination, which you shall pay on or before the final Working Day of the calendar month following the issue of such final invoice, together with any other outstanding unpaid invoices and interest; and
(c) upon request by you, RoamingExpert shall use reasonable endeavours to issue to you the applicable Porting Authorisation Code (PAC) in respect of each number allocated by RoamingExpert to you within 24 hours on a Working Day. Such PAC code shall be valid for 30 days from issue.
9.2 Termination of the Contract shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
9.3 Any provision of the Contract that expressly or by implication is intended to have effect after termination shall continue in full force and effect.
10 DATA PROTECTION
10.1 Both parties shall at all times comply with:
(a) all applicable requirements of the Data Protection Legislation; and
(b) their respective obligations as set out in RoamingExpert’s Data Processing Schedule, available at here, which sets out the scope, nature and purpose of processing by RoamingExpert, the duration of the processing and the types of personal data and categories of data subject.
10.2 Either party may, at any time on not less than 30 days’ notice, revise this clause 10 by replacing it with any applicable controller to processor standard clauses or similar terms adopted under the Data Protection Legislation or forming part of an applicable certification scheme (which shall apply when replaced by attachment to the Contract).
11.1 Each party undertakes that it shall not at any time during the Contract disclose to any person any confidential information concerning the business, assets, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.2.
11.2 Each party may disclose the other party’s confidential information:
(a) to its advisers or (in the case of RoamingExpert) its employees, officers, representatives, contractors or subcontracts, in each case who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with the Contract. Each party shall ensure that such persons to whom it discloses the other party’s confidential information comply with this clause 11; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
11.3 No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the Contract.
12.1 RoamingExpert shall at all times comply with all applicable laws, statutes and regulations relating to anti-bribery and anti-corruption.
13 LIMITATION OF LIABILITY
13.1 References to liability in this clause 13 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
13.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
(i) death or personal injury caused by negligence;
(ii) fraud or fraudulent misrepresentation; and
(iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
13.3 Subject to clause 13.2, RoamingExpert’s total liability to you in respect of all breaches of duty shall not exceed the amount payable by you to RoamingExpert for the supply of the Services in the 12 months immediately preceding the date on which the event giving rise to the liability arose or, if liability arises from more than one event in a series of events, then the 12 months immediately preceding the date on which the first such event in the series arose.
13.4 Subject to clause 13.2, neither party shall be liable for any loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill or indirect or consequential loss.
13.5 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
13.6 This clause 13 shall survive termination of the Contract.
14 FORCE MAJEURE
Neither party shall be in breach of the Contract or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control (a Force Majeure Event). The time for performance of such obligations shall be extended accordingly. If the period of delay or non-performance continues for 90 days, the party not affected may terminate the Contract by giving 7 days’ written notice to the affected party.
15.1 Assignment and other dealings: RoamingExpert may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract. You shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without RoamingExpert’s prior written consent.
15.2 Notices. Any notice under the Contract shall be given in writing to the address or email address of the recipient stated in the Contract Details (or as notified to the other party from time to time) and shall be deemed to have been given or made:
(a) when delivered personally;
(b) if posted by next working day delivery service, within two Working Days of posting; or (c) if sent by email, at the time of transmission, provided that the sender can provide proof the notice was properly addressed.
15.3 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision or part provision of the Contract is deemed deleted under this clause 15.3 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the commercial result of the original provision.
15.4 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
15.5 No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, or authorise either party to make or enter into any commitments for or on behalf of the other party.
15.6 Entire agreement. The Contract (including the Deposit T&Cs) constitutes the entire agreement between the parties as to its subject matter. Each party acknowledges that in entering into the Contract it does not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the Contract.
15.7 Third party rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract. The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.
15.8 Variation. Except as set out in these Conditions, no variation of the Contract Details, these Conditions or the Deposit T&Cs shall be effective unless it is agreed in writing between you and RoamingExpert.
15.9 Governing law. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
15.10 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
Sale of Products - Terms and Conditions
1.1 Company details.
RoamingExpert.com Limited (registered in England and Wales with company number 08016744), with a registered address at 8 Sceptre Court Sceptre Way, Bamber Bridge, Preston, England, PR5 6AW. Our VAT number is 132455043. RoamingExpert operates the website RoamingExpert.yachts/shop
1.2 Contacting RoamingExpert. To contact us, telephone our customer service team at +44 (0) 3300 555 777 or request a callback by completing our online form at RoamingExpert.com/contact. How to give us formal notice of any matter under the Contract is set out in clause 12 (Notices).
2. Our contract with you
2.1 Our contract. These terms and conditions (Terms) apply to the order of products by you and supply by us of those products to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
2.2 Your status as a business customer: The Website is available for business customers and if required in some instances available for use by consumers. You shall be considered to be a consumer if you are registering for a Contract for personal purposes wholly or mainly outside your trade, business, craft or profession. By using the Website and registering for a Contract, you confirm that:
(a) you do so as a business customer and in some instances a consumer (as described in this paragraph 2.2); and
(b) (where applicable) you have authority to bind any business on whose behalf you use the Website to register for a Contract.
2.3 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract. You and RoamingExpert each agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement, based on any statement in this Contract.
3. Placing an order and its acceptance
3.1 Placing your order.
(a) Indication of interest and Customer Service consultation: The Website contains a list of the products (Products) available for purchase. To place an order, please click on the Product(s) of your choice, which will direct you to our Sales team. They will arrange a consultation to discuss your needs.
(b) Quotation: Once your chosen Products are agreed upon, RoamingExpert shall send a quotation for the cost of the Products. Quotations are valid for  days after which they shall lapse. A quotation does not constitute an offer by RoamingExpert.
(c) Agreeing the quotation and invoicing: If you confirm your acceptance of the terms of the Quotation by email, RoamingExpert shall issue an invoice based upon the accepted quotation and send this to you by email, together with these Terms. Please check the Quotation carefully before you accept it. You are responsible for ensuring that the Quotation is complete and meets your requirements. The issue by RoamingExpert of the invoice constitutes an offer by RoamingExpert to supply the Product(s) on the terms of the invoice and these Terms.
(d) Payment acceptance: Your payment of the invoice constitutes your acknowledgement and acceptance of RoamingExpert’s offer to supply the Product(s) under these Terms. The Contract comes into effect upon receipt by RoamingExpert of your payment and acceptance.
(e) Order Acknowledgement: RoamingExpert shall send confirmation that payment has been received once full funds are received by RoamingExpert and acceptance of these Terms has been made.
3.2 If RoamingExpert cannot fulfil your order. If RoamingExpert is unable to supply you with the Products for any reason, RoamingExpert will inform you of this by email at the time of invoicing and will not process your order for the affected Products.
4. RoamingExpert Products
4.1 The images of the Products on the Website are for illustrative purposes only. Although RoamingExpert has made every effort to display the colours accurately, RoamingExpert cannot guarantee that your device’s display of the colours accurately reflects the colour of the Products. The colour of Products may vary from those images.
4.2 The packaging of Products may vary from that shown in images on the Website.
5. Delivery, transfer of risk and title
5.1 RoamingExpert will confirm an estimated delivery date in the Dispatch Confirmation email. Occasionally delivery to you may be affected by a Force Majeure Event. See clause 11 (Force Majeure Events) for RoamingExpert’s responsibilities when this happens.
5.2 Delivery is complete once the Products have been unloaded at the address for delivery set out in your order and the Products will be at your risk from that time. Title to the Products shall pass to you when RoamingExpert receives payment in full for the Products.
5.3 If RoamingExpert fails to deliver the Equipment, you shall have the right to demand re-delivery of the Products. RoamingExpert shall not be liable if it fails to deliver Equipment due to a Force Majeure Event or your failure to provide RoamingExpert with adequate delivery instructions.
6. International delivery
6.1 RoamingExpert delivers to the countries listed on: DHL International Delivery Destinations. However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information carefully before ordering Products.
6.2 If you order Products from the Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that RoamingExpert has no control over these charges and cannot predict their amount.
6.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
6.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. RoamingExpert will not be liable or responsible if you break any such law.
7. Price of products and delivery charges
7.1 The prices of the Products will be as stated on the invoice. Such prices may change from time to time, but changes will not affect any order you have already placed.
7.2 The price of the Products does not include delivery charges. Delivery charges shall differ depending on the type, size, weight of the product and your destination. Delivery charges shall be advised to you during the Customer Service consultation (clause 3.1(a)) and set out in your invoice.
7.3 Delivery times may vary and shall be notified by RoamingExpert once an accepted order is acknowledged.
7.4 Where applicable, the price of Products excludes VAT or all such other local sales tax at the applicable current rate chargeable in the jurisdiction from which you place your order (or the jurisdiction of your delivery address) for the time being. If the rate of such sales tax changes between the date of your order and the date of delivery, you shall be liable for the adjusted tax amount, unless you have already paid for the Goods in full before the change in tax took effect.
8. How to pay
8.1 You can only pay for Products using a debit card or credit card (Visa or Mastercard).
8.2 Payment for the Products and all applicable delivery charges shall be as set out in your invoice and payable within the time period stated in the invoice. In the case of Airalo Products, payment must be made in advance, and timing for payment shall be as advised during the Customer Service consultation.
9. Manufacturer’s guarantee
Where Products come with a manufacturer’s guarantee or warranty, RoamingExpert shall use reasonable endeavours to pass to you the benefit of any such guarantee or warranty, for such period as it subsists. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee or warranty provided with the Products.
10. Our liability: your attention is particularly drawn to this clause
10.1 References to liability in this clause 10 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
10.2 RoamingExpert only supplies the Products for internal use by your business, and you agree not to use the Products for any resale purposes.
10.3 Nothing in these Terms limits or excludes RoamingExpert’s liability for:
(a) death or personal injury caused by RoamingExpert’s negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) any other liability that cannot be limited or excluded by law.
10.4 Subject to clause 10.3, RoamingExpert will under no circumstances be liable to you for loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill or indirect or consequential loss.
10.5 Subject to clause 10.3, RoamingExpert’s total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Products.
11. Force Majeure Events
11.1 RoamingExpert will not be liable or responsible for any failure to perform, or delay in performance of, any of RoamingExpert’s obligations under the Contract that is caused by any act or event beyond RoamingExpert’s reasonable control (Force Majeure Event).
11.2 If a Force Majeure Event takes place that affects the performance of RoamingExpert’s obligations under the Contract:
(a) RoamingExpert will contact you as soon as reasonably possible to notify you; and
(b) RoamingExpert’s obligations under the Contract will be suspended and the time for performance of RoamingExpert’s obligations will be extended for the duration of the Force Majeure Event. Where the Force Majeure Event affects delivery of Products to you, RoamingExpert will arrange a new delivery date with you after the Force Majeure Event is over.
11.3 You may cancel the Contract affected by a Force Majeure Event which has continued for more than  days . To cancel please contact RoamingExpert. If you opt to cancel, you will return (at RoamingExpert’s cost) any relevant Products you have already received and RoamingExpert will refund the price you have paid, including any delivery charges.
12.1 References in these Terms to “in writing” includes email but not fax.
12.2 Any notice under the Contract shall be given in writing to the address or email address stated in:
(a) (for you) your order; or
(b) (for us) our Dispatch Confirmation.
12.3 Notices shall be deemed to have been given or made:
(a) when delivered personally;
(b) if posted by next working day delivery service, within two Working Days of posting; or
(c) if sent by email, at the time of transmission, provided that the sender can provide proof that such email was sent to the specified email address of the addressee.
12.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
13.1 Assignment and transfer. RoamingExpert may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract. You shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of RoamingExpert.
13.2 Variation. Any variation of the Contract or these Conditions only has effect if it is agreed in writing between you and RoamingExpert.
13.3 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
13.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.5 Third party rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract. The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.
13.6 Governing law and jurisdiction. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
Use of brands, trademarks and logos
Your use of this site and any materials downloaded, viewed, copied or printed, does not authorise you to use any names, trademarks or logos of RoamingExpert.com, its trading partners or associates.
All materials and content are the copyright of RoamingExpert.com or their respective owners.
All information displayed or downloadable from this site is provided for general information purposes only.
Because the information was not prepared for you personally, it is not intended to form specific recommendations or advice. All information is provided as general information only. It is your sole responsibility to satisfy yourself that the information is suitable for your purposes.
How long your personal data will be kept
We will hold the personal data you have provided to us for the duration of the period we provide goods and services which you buy from us, and for a period of seven years following the date on which you cease to purchase goods and services from us.
If you have requested that we periodically provide you with information about our products, services, events and sector related activities, we will retain your data until you notify us that you no longer wish to receive this information.
We may retain your personal data for longer than seven years if there is a legal requirement to do so.
Links to other websites
RoamingExpert.com cannot be held liable for any material, recommendations or representations contained in other websites, nor does Intercept Marketing control, endorse or make representations with respect to such websites and their contents. All links are used solely at your own risk. In evoking links to other sites from this site, you agree to accept these conditions of use.
RoamingExpert.com takes all reasonable precautions to prevent virus infection of files contained but cannot provide guarantees of such prevention. We cannot accept any liability for viruses.
It is recommended that, for your own protection, you take all appropriate measures and precautions, including the use of a virus scanner, to ensure appropriate safeguards are in place before downloading information, software or documentation from this site.
Exclusion and limitation of liability
The RoamingExpert.com website is provided without warranties.
Except in the case or death or personal injury due to the negligence of RoamingExpert.com or its approved subcontractors, or as expressly provided within any associated end user software licence agreement, RoamingExpert.com shall not be liable to you or any third party for any consequential or incidental damages, including but not limited to, loss of contracts, loss of work, stoppage, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data or any other indirect, special or punitive damages whatsoever that arise out of or are related to the use of this site.
These terms and conditions are governed by English Law and the parties submit to the exclusive jurisdiction of the English courts.